We hope that you will be pleased with the products that you have bought from ARKS Factory Outlet. If you wish to return any goods to us, it must be returned to us within 14 days in re-saleable condition and any damages during delivery should be notified within 24 hours, in its full original carton/box and the range is still for sale via our website. There will be a restocking charge of 25% of the goods returned. If you require ARKS to arrange the collection of products to be returned, the cost of haulage will also be deducted from the total refund (these costs can all be agreed before deciding if you want to return).If the goods are not in a re-saleable condition when they arrive back with us, ARKS reserves the right to amend the amount of the refund based on the value of re-saleable goods.If you decide to return an entire order, costs will need to be deducted for the delivery, and the return costs.If your products sustains minor damage during shipping or contains a manufacturer's defect, you must inform us by email or telephone within 48 hours of receiving the goods. If items need to be returned please keep the original packaging.If any of your order has gone missing, you must inform us by email or telephone within 48 hours of receiving the goods so we can assist you further.In the unlikely event of goods being lost, damaged or stolen whilst in the process of being returned to us, you as the customer will be responsible.